Contact us
We respond to most queries within 1 business day. For order-specific questions, the fastest path is the chat thread on the order itself: both Buyer and Seller see your message instantly.
General enquiries
- info@aurelua.com
- Phone
- +27 21 879 6453
- +27 21 879 6453
Follow Aurelua on Instagram at @_aurelua. It is where we post updates, not where we answer support queries: use email or WhatsApp for those.
What to email about
- Buyer support: order issues, refunds, dispute escalations.
- Seller support: onboarding, payouts, identity verification, bank details, store setup.
- Privacy / POPIA: access requests, deletion requests, complaints.
- Press / partnerships: anything else.
Including your order number (or store slug) in the subject line helps us reply faster.
Business details
- Registered name
- Aurelua
- Registration number
- 2026/344331/07
- Registered office
- 282 Tryall Road
Milnerton Rural
Cape Town 7441
South Africa
Office hours
Monday to Friday, 09:00–17:00 South African Standard Time (SAST). Email and WhatsApp messages received outside office hours are picked up the next business day.
Related
- Refund Policy: for refund requests and dispute process.
- Terms of Use: the agreement that governs use of Aurelua.
- Privacy Policy: how we handle personal information.